Email / Chat / Phone

Outstanding end-to-end customer support for e-commerce businesses.

Great customer service is critical to your business’s success. Wow your existing customers and win them over for life. Relieve yourself of the headache of managing customer service yourself and outsource it to a company that will give your customers the care they deserve, while saving you and your team massive amounts of time and money.

We combine 2 tiers of customer service to provide both high level support from our US team members, and routine support from our overseas team members. This combination saves you money while providing your customers with the best service imaginable.

Tier 1
  • Our overseas team members are friendly and have outstanding written english skills. The can handle all routine customer service issues through live chat and email. High level support issues are handed off to the tier 2 US based team members to give your most sensitive issues the care they deserve.
Tier 2
  • Our US based team members handle all phone support and high level support tickets

Our end-to-end customer support includes:

  • Phone Support
    • US based phone support to provide the highest quality 1-on-1 customer service experience.
  • Email Support
    • Tier 1 and Tier 2 support and quick response times.
  • Live Chat
    • Engage with customers while they’re shopping with live chat support.

All Plans Include:

  • Dedicated, friendly agents who are familiar with your business, procedures, and policies
  • Quick onboarding and standard operating procedure creation
  • Detailed scripting to ensure quick resolution to your most routine issues
  • Live access to view tickets and call recordings
  • Risk-free 30 day money back guarantee
  • No long term contracts, cancel anytime

If you’ve got your own customer service infrastructure in place, we’re happy to use it, or we’ll gladly set you up with our own.

Monthly Pricing

 

 

Startup

150 inquiries / month

 $397 (+ $3 / per additional inquiry)
  • Email / Chat
  • 8am – 5pm support
  • Live access & reporting
  • $499 one time setup & onboarding fee

Growing Business

600 inquiries / month

$1297 (+ $2.75 per additional inquiry)
  • Email / Chat
  • 8am – 5pm support
  • Live access & reporting
  • Free setup & onboarding

Professional

1,000 inquiries / month

 $2097  (+ $2.50 per additional inquiry)
  • Email / Chat / Phone
  • 8am – 7pm support
  • Live access & reporting
  • Free setup & onboarding

Enterprise

Unlimited inquiries / month

  • Email / Chat / Phone
  • 24 / 7 support
  • Live access & reporting
  • Free setup & onboarding